I was wrong.
Yesterday I checked my credit card statement, and do you know what I found? I found that Adidas is a dill hole.
As I expected, there were FOUR payments for the shoes:
- First: $112 for the original shoe order that they lost in the mail.
- Second: $99 for the discounted replacement shoe order that ended up being the wrong stupid size.
- Third: another $99 for the re-discounted correct size (of which I ended up accidentally clicking on the wrong size again, so had to cancel).
- And Fourth: $99 for the re-re-discounted final perfect pair.
As I said… WRONG.
According to my credit card statement, I have only been refunded for TWO of those FOUR purchases. You know what means, don’t you?
IT MEANS I PAID $198 FOR ONE PAIR OF BRIGHT FUCHSIA X-TRAINERS. They are adorable, but really? 200 bucks?
So I emailed my customer service buddy at Adidas, and attached a copy of my credit card statement to the email, highlighting the FOUR purchases with only TWO refunds. And this is the email I got back:
Hi Marianna,Oh my god.
Yes i do remember you!!!
After revewing the status of your credit i can confirm that you were credited on May 20th, 2011 in the amount of $112.99.
If you have any questions or concerns please feel free to contact me again.
Adidas Dude on behalf of Adidas Dill Hole
Yes, I was refunded for $112. THAT WAS FOR THE FIRST ORDER THAT YOU LOST IN THE MAIL. There were THREE subsequent orders, pal – one of which you reimbursed, and another of which I STILL WANT MY MONEY FOR.
So I replied to
In the meantime, if you each send me one dollar, I’ll be refunded in no time. Except if you’re American. If you're American you’ll have to send me a dollar and, like, five cents to make up the exchange rate. Thanks bunches.